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Photo of bright blue Ballarat Libraries branded library locker.

Library Lockers

Library lockers are a self-service option allowing 24/7 access to collect library items placed on hold.

Using the Library Lockers

Reserving items 

  1. You must be a library member to use the library lockers. Join the library and collect your library card from Ballarat, Sebastopol or Wendouree Library. 
  2. Search our online catalogue and place the item(s) you would like to borrow on hold.
  3. Choose your preferred library locker as the pick-up location.

Collecting items 

  1. You will receive an SMS or email notification once your item is ready to collect. Items must be collected within two weeks of receiving the notification. 
  2. At the locker, press the collect button and scan the barcode on the back of your library card or in the Libraries Victoria app.  
  3. Collect your item(s) from the locker. The item(s) will be automatically issued to your account.

Returning items 

  1. At the locker, press the return button and scan the library barcode of the item you want to return. The barcode is a on sticker, not printed onto the book (see pictured below).
  2. A locker will open for you to place your item in. 
  3. Items returned to a locker may take up to a week to be removed from your account. 
  4. Items borrowed from any Central Highlands Libraries location can be returned to the lockers. You can also return items at any Central Highlands Libraries branch.  

    Troubleshooting 

    Please call Library Administration on 5338 6800 or email ballaratlibraries@ballarat.vic.gov.au if you encounter any of the following issues:  

    • You are blocked from using the library locker. This may happen if you have overdue items, bills on your account or if your library card has expired.  
    • You returned items to a library locker more than a week ago and the items are still showing on your account.  
    • You need to be allocated an accessible locker at a lower height.  

    Important 

    • Please wait for a notification that your item is available before visiting the locker. 
    • You must collect all available items at the same time. 
    • If you don’t have your library card with you, you can log in with your membership number and PIN. Unsure of your PIN? Reset it online.